Refund Policy

Return & Refund Policy – ED Boutique

Eligibility for Returns and Exchanges

Items purchased directly from our website can be returned or exchanged within 14 days of purchase.

To be eligible for a return or exchange, products must meet the following conditions:

  • Unused and unworn
  • Unopened and in original condition
  • Returned with original packaging
  • Includes all accessories and any promotional items (if applicable)

Please note that items purchased from third-party platforms or physical stores are not eligible for return or exchange through our website.

Refund Conditions

If you are not satisfied with your purchase, you may request a refund within 14 days, provided the item is in its original, unopened condition.

Refunds for opened items will only be accepted in cases of:

  • Manufacturing defects
  • Shipping errors

Refunds will be issued either:

  • To the original payment method, or
  • As store credit/voucher (based on customer preference)

Please allow up to 14 business days for the refund process to be completed.

Cancellation Policy

Orders can be canceled within 24 hours of placement, as long as they have not been shipped.

If an order has already been dispatched, cancellation will only be possible after coordination with the shipping carrier.

Shipping Charges

Customers are responsible for return shipping costs unless:

  • The item is defective, or
  • The wrong item was delivered

In such cases, ED Boutique will cover the return shipping charges.

Documentation Requirements

All returns or exchanges must include:

  • Original invoice or order proof
  • Original packaging
  • Brand tags and accessories

Items without proper documentation may not be accepted.

Customer Support

Our customer support team responds to all inquiries within 48 working hours.

For any questions related to returns, exchanges, or refunds, please contact our support team. We are always ready to assist you.